In talking to people in the printer industry, we’ve been told that lately some manufacturers are no longer offering maintenance coverage on print heads as part of their service agreements. What does that really mean for you?
Print heads are generally the MOST EXPENSIVE “wear” part in a printer. That is, over time, as you print, it is inevitable that you will wear out your print head. Think of the print head as tires on your car. Even the best tires wear out after awhile and they must be replaced. Sure, there are other parts of the printer like the main board (or for the car example, maybe a transmission) that is more expensive, but these generally don’t wear out or break. BUT…you can almost always be assured that if you have a printer and print very often, you will need a new print head.
Print heads can generally run anywhere from about 1/3 to 40% of the cost of a BRAND NEW printer. So, if you replace a print head, sometimes you need to realize that it might be better to just go ahead and replace the entire printer – especially if you have some age on that printer.
Further, if you have a maintenance agreement and the print head is NOT being covered, you might ask yourself what are you really paying for? Most printer companies tell you that the biggest fear they have in writing an agreement is that printers will burn through print heads. That’s how the printer company loses money and also why some have opted to no longer cover that print head.
So, what should you do then?
The folks at DASCOM do cover print heads with the service agreements they offer, but they also have great printer trade-in programs right now that make it particularly inviting to upgrade your printer. For example, the Tally T2365, which is the perfect replacement (in fact it was designed specifically as a replacement) for the GENICOM 3800 series printer, now offers a $200 trade in rebate.
GENICOM emulations are built in to the T2365 so you also don’t have a lot of down time if you replace your GENICOM. AND, the print head in the T2365 is a long-life, 24 wire print head so you can be assured of crisp, clear print.
Of course, the Tally T2365 printer from DASCOM is a great printer even if you don’t have a GENICOM 3800 series printer. The rebate is good on any line or serial matrix printer that is traded in with a purchase, and you get great support and service contract options with DASCOM.
Maybe now is the time to trade-in and trade-up to a Tally printer from DASCOM. You won’t pay too much, but you will get a great printer that should give you excellent multi-part forms printing.