Working in an AS400 Environment? Here’s what one customer had to say….

The folks at DASCOM Americas wanted me to pass along this brief example of how happy customers are with the Tally 4347-i series printers.  Without further commentary, here’s a case/quote from a satisfied user….

CASE

Back in the summer of 2013, a wholesale grocer had a need to replace several of their production IBM 4224-1e3 Dot Matrix printers in their warehouse.

They brought in a couple different models and brands to test out in their very complex printing environment.  They are an i-series/AS400 shop so printing is a big part of their business.  To follow is a direct quote from their IT Manager.

“Due to some programming limitations on our part, we found that no one printer brand or model worked for us 100% out of the box.  We knew this going into this project but wanted to keep the overhead on our IT and programming staffs to a minimum as we rolled these new units out.  

We chose the DASCOM 4347-i08 printer.  The units worked flawlessly right out of the box with minimal intervention by our staff.  We did need a little technical support at the beginning and DASCOM was more than willing to provide us with this.  We worked with the technical support team at DASCOM to get these units up and running on our production lines in no time at all.

The project turned out to be a huge success.  In the two plus years we’ve had these units, we’ve only had to call support one time and they nailed the issue within minutes. The problem was more of a maintenance issue (or lack thereof) on our part than a problem with the DASCOM hardware.  We have since implemented a short cleaning routine to keep these units up and running.  Based on my experience I would recommend DASCOM for your printing needs.”  

Steve

IT Manager Large Grocery Wholesaler based in South Florida